Next Generation Business Text Messaging Designed for CFIs
Strengthen relationships with swift, friendly, and convenient “always-on” two-way communication channel that members love.
A Text Messaging Solution that talks your language
Eltropy Text messaging is tailored for CFIs, offering seamless out of the box integrations with over 35 systems, including Core, LOS, Collection, CRM and more.
Get conversational in your Text marketing with 2-way communication.
Seamlessly and simultaneously add Video, Voice, and Chat to Text conversations when needed.
Get conversational in your Text marketing with 2-way communication.
Seamlessly and simultaneously add Video, Voice, and Chat to Text conversations when needed.
Benefits of Texting
Discover the Power of Unity
Offer consistent experiences, streamline operations, and reduce complexity for your staff and customers.
1:1 Texting
1:1 Texting feature enables direct and personalized communication between your employees and customers, without sharing personal phone numbers. With 1:1 Texting, loan and collections officers get faster responses back from the clients. When deployed as part of members’ service channel, it is like putting members’ service in the pocket of your members.
- Reduce complexity
- Save resources
- Enhance productivity
Automated Texting
With automated Texting, send automatic alerts, notifications, payment updates, loan statuses, and reminders to members. A response to the alerts can be routed to the right departments and employees with Skill-Based Routing.
Text Campaigns
Use 1:Many Text Campaigns to generate more business, provide member updates, and emergency communication to employees and members.
With built-in opt-in lists, sending compliant promotional messaging is a breeze. Easily import existing contact lists from other systems.
Add images to make your promotional messages pop. Schedule campaigns for maximum impact.
With built-in opt-in lists, sending compliant promotional messaging is a breeze. Easily import existing contact lists from other systems.
Add images to make your promotional messages pop. Schedule campaigns for maximum impact.
Team Texting
When Texting, Text from a department or team number and handle the responses collectively as a team. If a team member is out of office, let other team members handle the queries and service your customer without missing a beat using automated routing.
Text Messaging on Steroids
Combine the ease of 1:1 Texting with power of 35+ automation integrations with Core, LOS, Collections, CRM and many more systems.
We’ve done a great job of keeping our delinquency rate low, but without the ability to text our members, that number would’ve gone up.
Sean Manion
VP of Lending at APL FCU
“Eltropy is a special combination of smart, energized and fun. I’m constantly challenged to do better, whilst having the safety to voice my opinion and try new things.”
Robert Blake
VP of Digital Marketing, Arkansas FCU
“Our lead generation for loans is stronger than it’s ever been before. In fact, we’ve had to expand and build out two teams to meet the increasing demand”
Robert Blake
VP of Digital Marketing, Arkansas FCU
Features of Texting
Keep Loans Moving & Members Happy!
Offer consistent experiences, streamline operations, and reduce complexity for your staff and customers.
Diversify Lending Communication
Stop playing phone tag and sending unending follow-up emails, instead stay in touch with your members throughout their loan journey on their preferred communication channel- text, call, chat, video, and branch.
Simplify Loan Appointment Scheduling
Allow members to schedule loan application meetings in-branch or at-home, right from your website using Eltropy total branch solution to eliminate long waiting queues and improve customer service.
Reduce Loans Abandonment Rate
Minimize drop-offs by keeping your members engaged & informed of their loan processing milestones with automated reminders and notifications sent directly from your Loan Origination System (LOS) integrated with Eltropy.
Increase Loan Officer Utilization
Maximize lending officers’ expertise utilization and align with the preferences of digitally savvy members by enabling virtual engagements with loan officers using Eltropy’s in-branch video, and other collaborative capabilities.
Return on Investment
Experience The Unified Impact
Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.
100%
drop in delinquency in just the first Month
95%
Reduction in loan approval times, applications completed in <10 Mins
$30M
Funded consumer loans and 1700 specialty accounts opened in <12 months
40X Faster
Document collection
100%
drop in delinquency in just the first Month
95%
Reduction in loan approval times, applications completed in <10 Mins
$30M
Funded consumer loans and 1700 specialty accounts opened in <12 months
40X Faster
Document collection
We’ve done a great job of keeping our delinquency rate low, but without the ability to text our members, that number would’ve gone up.
Sean Manion
VP of Lending at APL FCU
“Eltropy is a special combination of smart, energized and fun. I’m constantly challenged to do better, whilst having the safety to voice my opinion and try new things.”
Robert Blake
VP of Digital Marketing, Arkansas FCU
“Our lead generation for loans is stronger than it’s ever been before. In fact, we’ve had to expand and build out two teams to meet the increasing demand”
Robert Blake
VP of Digital Marketing, Arkansas FCU
Expedite Loan Document Collection
Streamline the document collection process by integrating secure document collection and signing solutions such as DocuSign and IMMeSign, eliminating tedious back-and-forth communication and enhancing efficiency.
Ensure Timely Loan Payments
Send payment reminder alerts and enable secure, swift, and convenient payment transactions by integrating collection systems, payment systems, LOS, and more with Eltropy unified conversation platform and integrations.
Assist Agents on Loan Enquiries
Provide loan officers and agents with real-time knowledge support through a ChatGPT-like interface that allows them to swiftly assist members with applications and answer loan questions, enhancing the overall customer service experience.
Convert Loan Closings to Profits
Collect positive reviews when members are likely to be happiest such as loan closings, on the platforms that matter to you through Eltropy Reputation Management to boost your online reputation which in turn brings more members
Partners & Integrations
Integrated Tech Stack
Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.
